FedaPay allows you to issue refunds in case of an erroneous, duplicate, or canceled payment. You can refund a customer directly from your dashboard, either fully or partially, depending on the situation.
Important: Currently, refunds are only available for MTN Mobile Money and must be processed via the merchant account dashboard.
Before initiating a refund, the following conditions must be met:
The payment must be validated and have the status "Approved".
The refund must be initiated from the FedaPay dashboard.
The merchant account balance must be sufficient to cover the refund.
If the customer is not satisfied with the product or service paid for, you can proceed with the refund.
Log in to your FedaPay dashboard at fedapay.com.
Go to "Transactions" and search for the transaction ID.
Ensure that the transaction status is "Approved".
Click on the relevant transaction to view the details.
Select the option "Refund".
Enter the following details:
Customer’s email address (required to validate the refund).
Refund amount (full or partial).
Reason for the refund (e.g., billing error, duplicate payment).
Click "Submit" to finalize the process.
The customer will receive a notification confirming the refund.
Once validated, the transaction status will change to "Refunded".
Inform your client about the expected timeframe for the refund to be processed.
Mobile Money (MTN) → A few minutes to 24 hours.
Bank Card → 3 to 5 business days, depending on the customer's bank.
Fees may apply depending on the payment method used.
Check your dashboard for the applicable fees.
Processing a refund on FedaPay is a quick and straightforward process, allowing you to correct payment errors or respond to customer requests with full transparency.By following these steps, you can efficiently manage refunds and improve customer satisfaction.