How do I find a transaction on my FedaPay account?
Tracking transactions is essential for verifying received payments, resolving disputes, and ensuring smooth operations. FedaPay offers several methods to quickly locate a transaction.
Searching for a Transaction
1-Search by Transaction ID
Each transaction has a unique identifier (ID). If you have this ID:
Log in to your FedaPay dashboard at fedapay.com.
Go to "Transactions" in the sidebar menu.
Enter the transaction ID in the search bar and confirm.
2-Filter by Transaction Status
You can search for a transaction based on its status:
Approved: Payment successful and validated.
Pending: Payment being processed/default status upon creation.
Failed or Canceled: Insufficient funds or other payment issue.
Declined: Intentional or accidental interruption by the customer.
Refunded: Amount returned to the customer.
Transferred: Amount transferred to the merchant account.
How to Use This Filter?
Go to "Transactions".
Use the filters to display transactions based on a specific status.
3-Search by Date
If you don’t know the exact transaction ID, you can search by date range:
In "Transactions", use the "Date" filter.
Select the desired period (e.g., last week, last month).
Click Confirm to display all transactions within that timeframe.
Special Cases and Support
The payment is pending or has disappeared? → Check if the payment was blocked by the operator or bank.
The client claims to have paid, but the transaction is missing? → Ask them for proof of debit (SMS, bank receipt).
Unable to find a transaction? → Contact support with:
The transaction ID (if available).
The amount and date of the payment.
The payment method used (Mobile Money, bank card).
Check our full documentation: Transaction Management Guide
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