How do I validate my FedaPay account?

To fully use FedaPay services, your account must be verified. This process ensures compliance and transaction security. Here’s how to proceed based on your account type.

Account Types and Benefits

Before verifying your account, choose the type that matches your business activity:

Freelancer

• Accepts Mobile Money payments only

• Limit of 10 transactions per week

• Maximum amount per transaction: Between 100 XOF and 300,000 XOF

Business

• Accepts both Mobile Money and bank card payments

• No limit on the number or amount of transactions

NGO

• Benefits from the same advantages as a Business account

Government

• Designed for government entities using FedaPay

👉 See details on account types

How to Verify Your FedaPay Account in 3 Simple Steps

1-Access Your FedaPay Dashboard

• Log in to your account at fedapay.com.

• Go to "Settings" → "Account Verification".

2-Submit the Required Documents

The documents needed vary depending on your account type:

• Freelancer → Required documents

• Business → Required documents

• NGO → Required documents

• Government → Required documents

Make sure your documents are clear and legible.

3-Wait for Validation

• Your request is processed within 36 business hours.

• You will receive a notification once your account is verified.

If your account is rejected, contact support at support@fedapay.com to understand the reasons and resubmit the required documents.

How to Change Your Account Type?

If you have a Freelancer account and want to switch to a Business or NGO account, you can request a resubmission:

1. Go to "Settings" → "Resubmit My Account".

2. Update your information and documents.

3. Click "Submit" to send your new request.

The validation process remains the same (36 business hours).

Need Help?

If you have questions or issues with the verification process:

 Ensure your documents are correct and clearly readable.
Check out our detailed guide.