When a withdrawal is pending or declined, it may be due to several reasons. Below are the possible causes and the solutions to resolve the issue.

Possible Reasons for a Blocked Withdrawal

Your withdrawal may be blocked for one of the following reasons:

Incorrect information → The registered Mobile Money number is incorrect or inactive.
Insufficient funds → Your balance is lower than the requested withdrawal amount.
Technical issue → A temporary incident is preventing the withdrawal from being processed.
Operator restrictions → Some Mobile Money operators impose limits on withdrawal amounts.
Unverified account → If your FedaPay account has not been verified, withdrawals may be blocked.

Solutions and Actions to Take

If your withdrawal is pending or declined, follow these steps:

1-Check Your Balance

• Log in to your FedaPay dashboard.

• Ensure that your balance has sufficient funds to cover the withdrawal amount.

2-Verify Your Mobile Money Account Information

• Go to Business Settings → My Business → Mobile Accounts
  

mobile account information

• Check that the Mobile Money number is correctly entered and active.
  

3-Be Patient in Case of Processing Delays

• Some withdrawals may take a few hours, depending on Mobile Money operators.

4-Try Again Later

• If a technical issue is occurring, wait and try again later.

5-Check for Possible Restrictions

• Review your Mobile Money operator's conditions to see if there are any daily or monthly withdrawal limits.

Contacting Support

If your withdrawal remains blocked after verification:

Check your transaction in the Withdrawals tab of your dashboard.
Refer to our detailed documentation for further guidance.
Contact our support team at support@fedapay.com and provide:

• The transaction ID

• The withdrawal amount

• The date and time of the request