Why Is My Withdrawal Pending or Declined?
When a withdrawal is pending or declined, it may be due to several reasons. Below are the possible causes and the solutions to resolve the issue.
Possible Reasons for a Blocked Withdrawal
Your withdrawal may be blocked for one of the following reasons:
Incorrect information → The registered Mobile Money number is incorrect or inactive.
Insufficient funds → Your balance is lower than the requested withdrawal amount.
Technical issue → A temporary incident is preventing the withdrawal from being processed.
Operator restrictions → Some Mobile Money operators impose limits on withdrawal amounts.
Unverified account → If your FedaPay account has not been verified, withdrawals may be blocked.
Solutions and Actions to Take
If your withdrawal is pending or declined, follow these steps:
1-Check Your Balance
Log in to your FedaPay dashboard.
Ensure that your balance has sufficient funds to cover the withdrawal amount.
2-Verify Your Mobile Money Account Information
Go to Business Settings → My Business → Mobile Accounts
Check that the Mobile Money number is correctly entered and active.
3-Be Patient in Case of Processing Delays
Some withdrawals may take a few hours, depending on Mobile Money operators.
4-Try Again Later
If a technical issue is occurring, wait and try again later.
5-Check for Possible Restrictions
Review your Mobile Money operator's conditions to see if there are any daily or monthly withdrawal limits.
Contacting Support
If your withdrawal remains blocked after verification:
Check your transaction in the Withdrawals tab of your dashboard.
Refer to our detailed documentation for further guidance.
Contact our support team at support@fedapay.com and provide:
The transaction ID
The withdrawal amount
The date and time of the request
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