FedaPay Payment Status: Pending, Failed, or Approved

What if a payment is failed, pending, or canceled?

What if a payment is failed, pending, or canceled?


A payment on FedaPay can have different statuses:

  • Approved → Payment successful and validated.

  • Pending → Payment being processed/default status upon creation.

  • Failed or Canceled → Insufficient funds or other payment issue.

  • Declined →Intentional or accidental interruption by the customer.

  • Refunded → Amount returned to the customer.

  • Transferred → Amount transferred to the merchant account.

If your payment is pending or declined, here are the possible causes and the appropriate solutions.

Causes and Solutions Based on Payment Status

1-Pending Payment

A payment may remain pending for several reasons:

 Processing in progress → Some payments require validation by the Mobile Money operator or bank.
 Connection issue → A network instability may delay confirmation.
 Additional verification → For certain payments, FedaPay or the card issuer may require confirmation.

Solution:

  • Wait a few minutes and refresh your dashboard.

  • Check if you have received an SMS or notification requesting an action.

  • If the payment is still pending after 24 hours, contact support.

2-Failed or Canceled Payment

A payment may be declined for several reasons:

 Insufficient funds → The card issuer or Mobile Money operator rejected the transaction.
 Incorrect payment details → An error in the transaction details may cause a failure.
 Technical issue → A service interruption may block the payment.

Solution:

  • Check if your Mobile Money or bank account has sufficient funds.

  • Ensure that you have entered the correct payment details.

  • Try using another payment method (bank card or Mobile Money).

  • If the issue persists, contact support with the transaction reference.

3-Customer Debited but Transaction Not Validated

If money has been deducted but the transaction is not validated on FedaPay:

Steps to follow:

  • Provide a proof of debit (screenshot of bank statement or payment SMS).

  • Send the following details to support:
     Transaction ID (if available)
     Payment amount and date
     Payment method used (Mobile Money or bank card)

A verification will be carried out, and a refund or validation will be processed if necessary.

Contact Support for Assistance

If your issue persists, contact our support team:

 Check the payment status in your dashboard.
 Send an email to support@fedapay.com with:

  •  Transaction ID

  •   Payment amount and date

  •   Payment method used

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